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Terms and Conditions

Welcome to Nepal Everest Hike! By booking or using our services at [https://nepaleveresthike.com/], you agree to these Terms and Conditions.

Responsible Conduct

  • Respect local cultures, fellow travelers, and the environment during your trek.
  • Disruptive behavior may result in termination of services without a refund.

Booking and Payments

  • A deposit is required to secure your booking.
  • Full payment must be made before the trek begins.
  • We accept various payment methods for your convenience.

Cancellation and Refunds

  • Last-minute cancellations are non-refundable.
  • You may request a postponement before the trek starts, subject to availability.
  • Refunds for postponements or cancellations are subject to our discretion and terms.

Health and Safety

  • Inform us of any medical conditions prior to the trek.
  • Follow the instructions of our guides to ensure a safe experience.

Insurance

Proof of travel insurance is mandatory before starting the trek. Standard policies often only cover medical evacuation to 4000m so make sure the policy you get covers trekking as an activity up to 6000m. Some policies require that you pay for evacuation in Nepal up front and will reimburse you when you get home and submit the documents. Evacuation can cost up to $5000 so make sure that your policy will actually pay for any expenses while you are traveling. You only need to be covered on the policy for the days you will actually be trekking. Nepal Everest Hike strongly encourages you to call your insurance company and check specifics before you arrive in Nepal. We don’t endorse any particular insurance company. If you are climbing one of the trekking peaks your policy will also need to cover “climbing” as an activity.

It does not happen often but if you are evacuated and want to make an insurance claim it’s mandatory to get a hospital report in Nepal as soon as you get off the mountain. Often, trekkers with altitude sickness feel better once they get to a lower elevation, but it’s important to get the proper medical documentation for claims. The hospital will charge you a fee of $150 for the medical report required by your insurance. You are responsible for any evacuation or medical bills that are incurred in Nepal. Most insurance companies will cover these costs for you before you leave the country, but some will want you to pay all costs out of pocket and then reimburse you. We suggest that you check your insurance policy and ensure that they will cover all costs upfront in the event of an evacuation.

Some insurance policies will cover trip interruptions. This type of policy is useful in the event your Luklaflight is canceled and you end up having to book a helicopter or even have to rebook your international flight. Our team will help you in obtaining any documentation requested by your insurance company.

Some options for insurance include: 

Global Rescue,  WorldNomads,  Bigcattravelinsurance.com,  Allianz.com/en,  ComparetheMarket,  Squaremouth.com  and Travelguard.com

Nepal Everest Hike strongly encourages you to call your insurance company and check specifics before you arrive in Nepal. We don’t endorse any particular insurance company.

Note: If you are a US customer and using World Nomads they are now requiring guests to pay evacuation costs out-of pocket in Nepal.
Note: If you are climbing one of the trekking peaks your policy will also need to cover “climbing” as an activity.

FLIGHT DELAYS IN LUKLA & KATHMANDU

Weather conditions in the Himalayas can change rapidly and aviation schedules are not as reliable as you might expect. The flight between Kathmandu and Lukla where the Everest Base Camp trek starts is frequently delayed and maybe cancelled for the day or several days in succession. Lukla Flights may depart and return to Ramechhap instead of Kathmandu due to ongoing upgrades at Kathmandu Airport. Ramechhap airport is a 4 hour drive from Kathmandu. We will provide transport to and from the airport if this is required at no extra cost. In the event your flight is cancelled we will either rebook your flight for the following day or attempt to get you on a chartered helicopter. Guests are responsible for the extra costs of helicopter flights which might be $400 or more. If you end up taking a helicopter instead of your flight we will refund you $150 for the flight fare ($110 for Indian Nationals). Please collect the flight refund from the office in Kathmandu.

Here are some important points to keep in mind.

  1. We will book your flight to Lukla soon after you pay the deposit for the trek and send us your passport details. Please send your details as soon as possible so we can book you on the earliest flight.
  2. If your flight is cancelled due to bad weather we will rebook your ticket for the following day. When we rebook your ticket it’s likely you will be on a lower priority flight during the peak trekking seasons. This is out of our control as the earlier morning flights will have already been booked months in advance.
  3. The availability of helicopters depends on a number of factors including rescue requirements, prior booking commitments and weather. We will do our best to arrange a helicopter but keep in mind that various factors are out of our control.
  4. Helicopter rates vary as a rule and increase when demand increases. Offers for helicopter flights displayed in the airport apply to advance bookings. The rates given by our team in Kathmandu may not always match what is offered locally on the mountain. Keep in mind that if an extra seat is available local staff in Lukla may attempt to sell the seat cheaper than we are offering. Extra seats if not sold immediately are basically a wasted asset so prices are always in flux.
  5. If helicopters are limited in availability they may only be available to shuttle guests to Phaplu which is an airstrip in the valley below Lukla. We can arrange the jeep from Phaplu to Kathmandu. Be prepared for a 10 to 14 hours journey on rough roads. If you have extra time in Nepal you might be better waiting an extra day at Lukla for the weather to clear.
  6. The Airlines and Helicopter companies often reroute planes and change confirmation details depending on conditions. Updates from our team reflect current conditions and plans frequently change.

EXTRA DAYS IN NEPAL

As flights to Lukla can at times be delayed for several days during periods of bad weather we suggest you add a couple of extra days at the end of your trek in case of any delays. Extra days should always be scheduled at the end of the trip and not the start. Here are the suggested numbers of extra days based on the trekking season. The suggested number of days is just a guideline and should be generally sufficient.

Trek Start Dates from: Sept 10th to May 10th – 2 Extra Days
Trek Start Dates from: May 10th to June 1st and Sept 1st to Sept 10th – 3 Extra Days
Trek Start Dates from: June 1st to June 15th and from Aug 10th to Aug 30th – 4 Extra Days

Let us know on your departure date and we can arrange extra hotel nights in Kathmandu for $75 per/night. You can pay this to the hotel directly.

EXTRA COSTS AND EXCLUSIONS

Our trekking packages are all inclusive but we suggest that you budget between $300 and $400 for extra expenditures on your trek including tips. We also suggest you plan on having extra funds available in cash or on a credit card in case you need to book a helicopter in the event your flight is cancelled.

  • Unforeseen cost due to flight cancellation, weather conditions etc. You are responsible for extra hotel nights and meals in Kathmandu or Lukla that are a result of flight delays.
  • Nepal entry visa.
  • Sleeping Bag Rental $20 and Down Jacket $15 if needed.
  • All the meals are included on the trek but we only include breakfast while you are in Kathmandu.
  • We suggest a tip for the guide and porter after the trek – Plan on approximately 10% of the price of your trek.
  • We don’t include drinking water on the trek which you can buy a number of places for between $1 and $3 a bottle (it gets more expensive towards base camp). A better solution is to buy water tablets in Kathmandu for around $2 and treat the water (your guide can help you find the good places to fill your water bottle).
  • The other things not included on the trek are like Wifi, charging batteries and hot showers. Wifi is available in some tea houses for $3 to $5 an hour. Hot Showers are also available in a few of the tea houses for between $4 and $6. Charging electronic devices is possible in the tea houses and charging costs between $1 and $3 an hour.

Itinerary Changes

  • We may modify itineraries due to weather, safety, or other unforeseen circumstances.
  • You will be notified promptly of any changes.

Liability

  • Nepal Everest Hike is not liable for injuries, damages, or losses during the trek.
  • We strongly recommend personal travel insurance to cover unforeseen incidents.

Privacy

  • Your data is handled as per our Privacy Policy, available on our website.

Agreement

By engaging with our services, you agree to these Terms and Conditions. For questions, contact us before booking.